Return

Return

• If the Consumer exercises the right of withdrawal, the direct costs of return shipment shall be borne by the Consumer. The Consumer is responsible for proper packaging and bears the risk of loss or damage to the product during the return shipment until the product has been received by Jknife. The Consumer is advised to use a traceable and, given the nature and value of knives, insured shipping method.

• If the packaging used by the Customer is unsuitable for this purpose, or if additional or different packaging is required for safe return shipment or compliance with applicable packaging legislation, the costs thereof shall be borne by the Customer. Jknife may suspend the sharpening or maintenance work or return shipment until the Customer has paid these additional costs.
  

• If a return shipment cannot be delivered due to an incorrect address, refusal, or failure by the Customer to collect it in a timely manner, the additional costs shall be borne by the Customer.